| Shipping & Returns |
We will make every attempt to arrange delivery of a product on the requested day.
Flowers are delivered by our fleet of delivery vehicles within 50 miles radius of our
warehouse in Silver Spring, Maryland. Delivery addresses outside of
this area are served via FedEx and UPS delivery service.
The delivery charge via our vehicles is $9.50 with a $200 minimum purchase.
Purchases under the minimum amount can be picked up at our warehouse, or will
be shipped via FedEx overnight or UPS ground service. These carrier's delivery
charges depend on the weight and location where the flowers are being shipped.
Please note that despite our aggressive discount package through FedEx and
UPS — which savings will be passed on to our customers — the overnight
delivery charges are high: they may reach 50% of the price of the flowers ordered.
FedEx and UPS shipments will arrive Tuesday through Saturday only. To find out if
Saturday service is available in your area, or if you would like to
receive more information about the available delivery options,
please free to contact us at 1-800-770-8353.
As most merchandise purchased from this website is pursuant to a
shipment contract, the risk of loss and title for these orders pass
to the buyer upon the pickup made for the merchandise by the shipping carrier.
Please note that our shipping carriers do not telephone prior to
delivering packages, and we cannot guarantee the time of delivery.
Potomac Floral Wholesale cannot take responsibility for interruptions or delays due to the following:
a.) forces of nature beyond reasonable control, such as acts of God, acts of any government,
war or other hostility, civil disorder, the elements, fire, explosion, power failure,
equipment failure, inability to obtain necessary supplies, industrial or labor dispute, etc.,
b.) national or local disruptions in air or ground transportation,
c.) incorrect address and/or zip code provided by the sender,
d.) unsuccessful deliveries due to the recipient not being present at the time of delivery supplied by the sender,
e.) decreased product quality due to an incorrect address or re–routing request provided by the sender,
f.) product quality problems due to improper handling by the recipient.
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| Cancellation Policy |
We will do our best to accommodate your requests if you wish
to cancel or change your order.
Please call us at 1-800-770-8353 to make cancellation arrangements for
orders with delivery times with over 24 hours.
Changes to orders within 48 hours of the ship date will incur a $20 handling fee.
Orders cannot be cancelled, edited, changed within twenty–four (24) hours of the requested delivery date.
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| Return Policy |
Returns are handled on an individual basis.
Please contact us at 1-800-770-8353 or via e–mail
at esale@flowerwholesale.com to report any problems with your order.
All return requests must be reported within 24 hours of receiving the product and must
include picture(s) clearly showing damages to the product.
Please note that processing your return may take up to 10 business days.
Refunds granted will be issued for the purchase price of the product only and to the credit
card used at the time of the purchase. SHIPPING CHARGES CANNOT BE REFUNDED. |
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